Effective date: July 7, 2026
Operator: Unscript AI Private Limited
Contact / grievance: contact@unscript.ai
This Policy explains refunds and cancellations for paid content on FirstShow. It is part of the Terms of Service. Nothing here removes rights you have under mandatory consumer law (e.g., India’s Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020; the EU Consumer Rights Directive; UK Consumer Contracts Regulations; and similar laws).
FirstShow currently sells digital access, not physical goods: - Coins - a consumable virtual currency, sold in packs, spent inside the app to unlock titles. Coins have no cash value, cannot be exchanged for money, and cannot be transferred between accounts. - Per-title unlocks - unlocking a specific title, paid for with coins on iOS or as a one-time payment on web and Android.
These are not auto-renewing subscriptions unless we expressly introduce and label a subscription product in the future (in which case this Policy will be updated with cancellation and renewal terms).
| You bought on | Purchase route | Refunds handled by |
|---|---|---|
| iOS | Coins, bought in the app through Apple in-app purchase | Apple, under Apple’s standard refund process |
| Outside the iOS app | Our payment processor | FirstShow (this Policy) |
iOS purchases go through Apple. Apple is the merchant of record for coin purchases made in the iOS app, so refunds for those transactions follow Apple’s process and Apple’s decision is final. Request one at reportaproblem.apple.com or through Settings → your name → Media & Purchases on your device. We cannot reverse an Apple charge ourselves.
We can still help with anything on our side. If coins were charged by Apple but never credited to your account, or a title did not unlock after you spent coins, contact us and we will restore the coins or the access, whichever applies. That is a service fix, not a refund, and it does not depend on Apple.
Because coins are credited immediately and unlocks deliver immediate digital access, they are generally non-refundable once the coins have been credited or the content has been streamed, except as set out in Section 4 or required by law. Where permitted, by completing a purchase and beginning to access the content you acknowledge that delivery begins immediately and, to the extent allowed, that any statutory “cooling-off”/withdrawal right may be lost once access starts.
We will provide a refund (or restore access, or offer a credit, as appropriate) where: 1. You were charged but did not receive access (e.g., a title failed to unlock and we cannot fix it promptly). 2. The content is materially defective or misdescribed - it does not match its description, is unplayable, or is not the content you paid for (a right protected under India’s Consumer Protection (E-Commerce) Rules, 2020, which prohibit refusing refunds for defective, deficient, or misrepresented services). 3. A title you unlocked is withdrawn for reasons within our control, and we cannot provide a comparable substitute - we will return the coins you spent on it, or refund the equivalent amount where coins are not the appropriate remedy. 4. Duplicate or erroneous charges. 5. Unauthorised transaction you report promptly and we verify as fraudulent. 6. Any case required by applicable consumer law.
Except where Section 4 or law requires otherwise, we do not refund for: - Change of mind after access has been granted or the content streamed. - Coins you bought but have not spent, or a title you unlocked but did not watch. - Coins already spent to unlock a title, once that title has been made available to you. - Account termination or content removal caused by your breach of the Terms of Service or Content & Community Guidelines. - Issues caused by your device, network, or your circumvention of content protection.
Apple tells us when it refunds one, and we remove those coins from your balance. If you had already spent them, your balance can go below zero, and you will need to buy coins to bring it back up before you can unlock anything else. Titles you already unlocked stay unlocked; we do not take them back.
Bought coins on iOS? Go to Apple, not us: reportaproblem.apple.com, or Settings → your name → Media & Purchases → View Account → Purchase History on your device. Apple decides these requests and processes any refund to your original payment method.
Bought outside the iOS app? Email contact@unscript.ai (subject: “Refund request”) within 7 days of the charge, including your account identifier, the title, the order/transaction ID, and the reason. We aim to respond within 7 business days and, where a refund is due, to process it within the timelines set by the Reserve Bank of India / your payment provider (typically to your original payment method via Razorpay).
Coins missing or a title that will not unlock? Email us at the same address whichever platform you bought on. Restoring coins or access is something we can always do directly.
If you believe a charge is wrong, please contact us first so we can resolve it. Initiating a chargeback without contacting us may result in suspension of access pending resolution.
Refunds include applicable taxes only to the extent we are able to recover or adjust them under law.
We may update this Policy; the version in force at the time of your purchase governs that purchase. Material changes are notified per the Terms of Service.